Need help? Contact us, or find answers below.
If you have questions or need support, you can email us at firstname.lastname@example.org. We'll get back to you promptly.
You can reach us by phone at (844) 294-2667 from 9:00 AM to 6:00 PM EST, Monday through Friday. (US & Canada calls only).
Frequently Asked Questions
How does the free trial work?
Your free trial allows you to create one free timeline. You can use the timeline for one of your upcoming events to really see how Timeline Genius works. After your free trial, you will need to add a credit card on your account in order to create additional timelines.
How can I pay for Timeline Genius?
We accept all major credit cards. You can buy timelines one at a time or in bundles of five or ten. Each timeline you purchase can be used for one event.
After I purchase a timeline, how long do I get to keep it?
After you purchase a timeline, it is yours to keep. While you're editing the timeline before your event has ended, it will appear as one of your "Active Timelines." After the event has finished, the timeline will continue to be accessible in your "Archive."
What are the technical requirements for Timeline Genius?
Timeline Genius is available anywhere you have an Internet connection. There's nothing to install, and all you need is a modern web browser.